Technical Support

📘Summary: What to do if you cannot log into your StockPilot account. If you're unable to log in, try these steps: 🔹1. Reset Your Password Click Forgot Password on the login page. If you don’t see the email: - Check the spam folder - Ensure your inbox isn’t full 🔹2. Browser Troubleshooting Try: - Clearing cookies/cache - Using incognito mode - Switching browsers (Chrome recommended) 🔹3. Confirm Your Subscription Is Active If your subscription has lapsed, dashboard access may be r...

📘Summary: Troubleshooting steps if your StockPilot alert does not arrive. If your After-Hours Alert didn't arrive, try the following: 🔹1. Check Your Spam or Promotions Folder Search your email for: - “StockPilot” - “Alert” Mark the message as Not Spam to fix future deliveries. 🔹2. Add StockPilot to Your Safe Sender List Whitelist: - notifications@stockpilot.io - [alert@stockpilot.io](mailto:notifications@stockpilot.io) - support@stockpilot.io This prevents filters from blocking ...

📘Summary: Fix issues with portfolio data or alerts not refreshing in your dashboard. If your dashboard isn’t showing the latest data: 🔹1. Refresh or Log Out Sometimes data is cached. Try: - Click Refresh - Log out - Log back in 🔹2. Check Internet Connection A slow or unstable connection can block updates. 🔹3. Clear Browser Cache Cached files may prevent new data from loading. 🔹4. Check for Market Closure If the markets are closed, some data refreshes are delayed. 🔹5. Contact Supp...