Troubleshooting Login Issues

📘Summary:

What to do if you cannot log into your StockPilot account. If you're unable to log in, try these steps:

🔹1. Reset Your Password

Click Forgot Password on the login page.
If you don’t see the email:

  • Check the spam folder

  • Ensure your inbox isn’t full

🔹2. Browser Troubleshooting

Try:

  • Clearing cookies/cache

  • Using incognito mode

  • Switching browsers (Chrome recommended)

🔹3. Confirm Your Subscription Is Active

If your subscription has lapsed, dashboard access may be restricted.

🔹4. Check for System Maintenance

Occasionally, brief maintenance windows occur after hours.
These are announced inside your dashboard.

🔹5. Contact Support

Email support@stockpilot.io

with:

  • Your account email

  • Screenshot of the error

  • Time/date of issue